Terms and Conditions

Terms and Conditions

If, for any reason you are not satisfied with our products we urge you to call or email us so we can endeavor to help you. The elimination of algae can be be a protracted complex exercise as there are many variables that create the conditions in which algae thrive.

Please read the following terms and conditions of use carefully before using this website. We ask that all users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Refund Policy

We want all our customers to be delighted with our products so if for any reason you are not getting the results you expected please call us so we can work out how best to proceed. Should our help not remedy the situation we will refund your purchase provided you call us or email us with you concerns within three months of purchase and your request for a refund is within six months of your purchase.  Excluding Microbe-Lift and AQUAPLANCTON products everything we sell has a one year warranty.  


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of My Natural Pond. The collective work includes works that are licensed to My Natural Pond. Copyright 2011. My Natural Pond ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with My Natural Pond or purchasing My Natural Pond. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with My Natural Pond or to purchase My Natural Pond products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by My Natural Pond. You further agree not to change or delete any proprietary notices from materials downloaded from the site.


All trademarks, service marks and trade names of My Natural Pond used in the site are trademarks or registered trademarks of My Natural Pond and Aquaplancton Ltd (UK).

Warranty Disclaimer

This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, My Natural Pond disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. My Natural Pond does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. My Natural Pond does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability

My Natural Pond shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if My Natural Pond has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a My Natural Pond product is mistakenly listed at an incorrect price, My Natural Pond reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. My Natural Pond reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, My Natural Pond shall issue a credit to your credit card account in the amount of the incorrect price.


These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by My Natural Pond without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


My Natural Pond may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to My Natural Pond. We will never sell your information to any other third party.


Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of My Natural Pond products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of My Natural Pond products) must be commenced within one (1) year after the claim or cause of action arises. My Natural Pond’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. My Natural Pond may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a My Natural Pond or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

My Natural Pond does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, My Natural Pond is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, My Natural Pond reserves the right to block or remove communications or materials that it determines to be (angel) abusive, defamatory, or obscene, (beer) fraudulent, deceptive, or misleading, (coffee) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to My Natural Pond in its sole discretion.


You agree to indemnify, defend, and hold harmless My Natural Pond, its officers, directors, employees, agents, license owners and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, My Natural Pond may link to sites operated by third parties.

Privacy Policy

  • We may collect personal information such as your contact, billing, and shipping information.
  • My Natural Pond  does not sell or rent your personal information to third parties.
  • We use information about you to fulfill your orders and to help you have a success with our products.
  • Your personal information is never shared with any other entity without your specific agreement.
  • We may also use the information you provide to send you marketing communications.
  • Our web site uses cookies (see below) and after you visit our site you may well see internet adverts for our products.

Use of Cookies

In our online advertising endeavors, My Natural Pond may use Google Analytics, Google AdWords Conversion tracker, other Google services, Facebook, and other third party sites which place cookies on a browser.  This cookie placement helps us increase the website’s general effectiveness for visitors.  Cookies are set and read by Google, Facebook and other third party sites. You can opt out of Google tracking at any time by visiting the Google Ad Settings page. You can opt out of Facebook tracking at any time by visiting https://www.facebook.com/ads/website_custom_audiences/ .

My Natural Pond  may also use AdWords, Facebook or other third party re-marketing, sometimes called re-targeting, to market our website(s) across the Internet. Google, Facebook or other third party sites place a cookie on a browser. Google, Facebook or third party sites reads cookies and may present a My Natural Pond ad on a 3rd party site. You may opt out of Google’s re-marketing here. If you are concerned about 3rd party cookies presenting ads by Google and other ad networks, you may visit a broader opt out page at the Network Advertising Initiative. You may opt out of Facebook re-marketing by visiting https://www.facebook.com/ads/website_custom_audiences/


If you have any concerns at all with any of the above please contact us. The above statements are found on most web sites in the USA.